About the Company

At Telstra Broadcast Services, we help broadcast, media, sports, and entertainment companies deliver thousands of hours of live sports, news and entertainment to billions of fans and viewers around the world. Supported by our international field services, special events teams, and worldwide broadcast operations centres, our dedicated team of media industry professionals provides global connectivity and innovative managed media solutions to hundreds of customers globally. Join a team who’s passionate about their work and better because of our people!

About the Role

We are currently seeking a full time Broadcast Engineer to join our dedicated team.  

In this role, you will be responsible for the following:

• Conduct effective handovers to ensure seamless continuation of operations.
• Contribute to the ticket stack (ServiceNow) to ensure tickets are being responded to, kept up to date and resolved in a timely fashion.
• Assist with onboarding and training of staff new to assist them in attaining operational proficiency.
• Work with TBS Project teams to validate documentation and training for support handover.
• Provide additional support to other technical areas within the greater TBS business and Telstra when requested.
• Maintaining a cohesive and harmonious work environment with internal and external stakeholders.
• Contributing to Incident, Problem and Change Management processes using approved Telstra Service Management Tools.
• Maintaining job proficiency and understanding of customer service requirements.
• Other tasks and duties as required.

About You

The ideal applicant will possess:

• Strong troubleshooting and problem-solving skills with the ability to resolve issues quickly and effectively.
• Ability to recognise early signs of service degradation and communicate clearly with customers and stakeholders.
• Excellent customer focus with the ability to engage professionally with Telstra Broadcast Services customers.
• Strong verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Ability to multitask, prioritise workload, and remain calm under pressure.
• Flexible and adaptable approach to work, including the ability to work rotating rosters and flexible schedules.
• Demonstrated commitment to operational excellence and world’s best practice service delivery.

Benefits

• TBS Additional Day of Leave to be taken each year for all permanent employees.
• TBS promotes an inclusive and diverse culture with inclusivity at all levels, ensuring that employees from different backgrounds feel valued and respected.
• TBS offers ongoing opportunities for professional growth and development, helping employees advance their careers.
• TBS encourages creativity and innovation, allowing employees to explore new ideas and contribute to the organisation’s success

Apply Now

Where a candidate feels that they may not meet the experience requirements as set out in this role specification, they should call these out in their application. TBS is committed to ensuring that those who have an interest in this role receive appropriate training to enable them to develop and be fully effective in this role. 

Applicants will need to have full working rights within Australia.  We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability.  

Our privacy policy is available here.