About the Company
At Telstra Broadcast Services, we help broadcast, media, sports, and entertainment companies deliver thousands of hours of live sports, news and entertainment to billions of fans and viewers around the world. Supported by our international field services, special events teams, and worldwide broadcast operations centres, our dedicated team of media industry professionals provides global connectivity and innovative managed media solutions to hundreds of customers globally. Join a team who’s passionate about their work and better because of our people!
About the Role
We are currently seeking a full-time permanent Sales Operations Specialist to join our team. The Sales Operations Specialist will play a key role in improving efficiency and operational excellence by helping to drive growth and streamlining operational processes.
In the Sales Operations Specialist position, you will be responsible for duties across 5 key areas including: Contract Governance & Registry; Sales Support & Administration; Process Improvement; Data & Reporting; and Enablement & Coordination.
Other key duties include:
- Establish and maintain a centralised Contract Registry that is accurate, complete, and up to date.
- Ensure all contracts, amendments, renewals, and associated documentation are properly recorded and auditable.
- Act as the single point of accountability for contract data integrity and compliance with internal governance standards.
- Manage CRM data integrity and ensure accurate opportunity and account records.
- Prepare and distribute regular sales performance and pipeline reports for leadership visibility.
- Support billing audits and assist with dispute resolution processes.
- Identify bottlenecks in sales workflows and recommend automation or process enhancements.
- Implement streamlined practices to reduce manual effort and improve team productivity.
- Assist with sales enablement initiatives, including tools training and compliance checks.
- Coordinate cross-functional activities to ensure smooth deal execution and customer experience.
- Other ad hoc duties as required.
About You
The ideal applicant will possess:
- Tertiary qualification in Business Administration/Management.
- Experience in contract management or governance within a sales or commercial environment.
- In-depth knowledge of CRM systems (Salesforce preferred) and data management best practices.
- Background in process improvement and workflow optimisation.
- Proven track record in managing contract data integrity and compliance.
- Experience supporting sales teams with operational and administrative tasks.
- Familiarity with sales performance metrics, pipeline reporting, and dashboard creation.
- Advanced skills in Excel and reporting tools.
- Strong understanding of contract governance, audit requirements, and compliance standards.
- Well-developed organisational skills – demonstrated ability to manage across functions and meet goals and deadlines.
- Excellent communication and organisational skills.
Benefits
- TBS Additional Day of Leave to be taken each year for all permanent employees.
- TBS promotes an inclusive and diverse culture with inclusivity at all levels, ensuring that employees from different backgrounds feel valued and respected.
- TBS offers ongoing opportunities for professional growth and development, helping employees advance their careers.
- TBS encourages creativity and innovation, allowing employees to explore new ideas and contribute to the organisation’s success
Apply Now
Where a candidate feels that they may not meet the experience requirements as set out in this role specification, they should call these out in their application. TBS is committed to ensuring that those who have an interest in this role receive appropriate training to enable them to develop and be fully effective in this role.
Applicants will need to have full working rights within Australia. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability.
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